Team: Re-entry Services
Reports to: Director of Re-entry Services
Pay Rate: Established in offer letter
Service Area: Statewide
Travel Req’d: Regular, throughout Delaware
Position Type: Full-time, exempt
Role and Responsibilities
The duties listed below are intended as examples of the types of work that may be performed by a Systems Navigator. but are not all necessarily performed and do not include all specific functions and responsibilities that the Systems Navigator may be expected to perform.
- Assist clients across DCJ’s programs to navigate the complex expungement and public assistance systems, including but not limited to helping clients to apply for expungement and/or social services and advocate for individual clients within those systems.
- Assist in client’s resource utilization by accompanying or transporting clients to off-site programs and/or government offices.
- Build relationships with key players in the systems impacting our clients to speed up processes and improve outcomes.
- Play a lead role in organizing expungement fairs and act as liaison with partner agencies doing the same.
- Provide frequent client follow-up contact and support via phone, off-site visits, or office visits, as needed.
- Serve as a program representative as needed at relevant community meetings.
- Assess and report on client progress and participation at regular intervals.
- Provide timely progress updates to referring DCJ staff and track/update client information using the agency’s database program.
- Generate monthly, quarterly reports and year-end reports as required and requested.
- Accept and perform other work as assigned.
Qualifications and Education Requirements
- Significant knowledge and experience related to justice-involved people, the social forces and systems impacting them, and the resources available to them required. Lived experience navigating those systems strongly preferred.
- Background checks and clearances required as per program contract(s).
- Basic computer skills, including but not limited to the use of Microsoft Office, as well as Zoom/Skype and other distance meeting resources.
- Ability to multitask and work both independently and with supervision, on-site and remotely.
- Embrace an understanding of justice involvement that acknowledges the impact of institutional racism and the systemic oppression of BIPOC, women, and LGBTQ+ people; must share the belief that people can change in positive ways.
- Must embrace teamwork, have a strong work ethic, be a self-starter with a positive attitude, with a good sense of humor.
- Strong team building, organizing, writing and other communication skills are essential.
To apply – please upload your a video of yourself answering the questionnaire below, along with your resume in the appropriate boxes below. Your video should be no longer than 2 minutes and 30 seconds. If you are experiencing difficulty submitting a video or a resume, or have questions about the process, please contact us at firstname.lastname@example.org.
Questionnaire to be answered during video:
- Please tell us about yourself personally and professionally?
- Why do you want to work for DCJ and what about this position resonates with you?
- What do you consider to be the most pressing issue(s) returning citizens face?