Therapeutic Case Manager


Team: Youth & Diversion Services

Reports to: Director of Youth & Diversion Services

Pay Rate: Established in offer letter

Service Area: Statewide

Travel Req’d: Regular, throughout DE

Position Type: Full-time, exempt

Role and Responsibilities

The duties listed below are intended as examples of the types of work that may be performed by the Therapeutic Case Manager but are not all necessarily performed and do not include all specific functions and responsibilities that the Therapeutic Case Manager may be expected to perform.

  • Provide supportive counseling and psychological services for clients that seek help for emotional and behavioral concerns; evaluate clients for potential need of referral to a more appropriate service provider and facilitate referral if needed.
  • Facilitate psycho-educational groups and programming related to mental health and community resources.
  • Liaison with community resources Collaborate with YRS treatment teams and families on issues of care and concern.
  • Participate in completing intake assessments, develop transition plans and set educational and/or vocational goals, attend monthly treatment meetings, and engage in aftercare planning.
  • Develop treatment plans with residents related to substance use/ mental health needs and assist with medication management and administration.
  • Participate in daily meetings/community groups as defined by the program and document daily progress notes for all residents on caseload.
  • Safeguard program integrity by maintaining high standards of confidentiality, service delivery, and timely reporting to clients, professionals involved with the youth, and the Clinical Case Manager.
  • Collaborate with stakeholders such as residential staff, probation, other professionals involved with the youth, and other community-based agencies on behalf of the clients and DCJ.
  • Represent DCJ and its programs at community meetings (funder meetings, and meetings of other systems impacting youth), reporting back regularly to the Youth & Diversion team.
  • Demonstrate a professional demeanor in all interactions with clients, coworkers, and the community.
  • Participate in Youth & Diversion Services Team Meetings and work with team members to promote and grow the programs.
  • Accept and perform other work as assigned.

Qualifications and Education Requirements

  • Knowledge and experience related to justice-involved youth, the systems impacting them, and the resources available to them required. Bachelor’s Degree in human services, social work, or a related field also required.
  • Knowledge and experience of Restorative Justice/Practices a plus. Lived experience within the justice system welcomed.
  • Background checks and clearances required as per program contract(s).
  • Basic computer skills, including but not limited to the use of Microsoft Office, as well as Zoom/Skype and other distance meeting resources.
  • Ability to multitask and work both independently and with supervision, on-site and remotely.
  • Embrace an understanding of justice involvement that acknowledges the impact of institutional racism and the systemic oppression of BIPOC, women, and LGBTQ+ people; must share the belief that people can change in positive ways.
  • Must embrace teamwork, have a strong work ethic, be a self-starter with a positive attitude, with a good sense of humor.
  • Strong team building, organizing, writing and other communication skills are essential.


To apply – submit your cover letter and resume in the appropriate boxes below. If you are experiencing difficulty submitting your cover letter and resume, or have questions about the process, please contact us at