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Case Manager


Team: Adult Victim Services (AVS)

Reports to: Director of Adult Victim Services

Pay Rate: Established in offer letter

Service Area: New Castle, Delaware

Travel Required: Regular, defined by caseload

Position Type: Full-time, exempt

Role and Responsibilities

The duties listed below are intended as examples of the types of work that may be performed by the Case Manager but are not all necessarily performed and do not include all specific functions and responsibilities that the Case Manager may be expected to perform.

• Report regularly to the Adult Victim Services (AVS) Program Director, including supervision meetings and case reviews.
• Create client services plans with case-appropriate goals and objectives.
• Provide intensive and specialized case management services to AVS program clients through supportive
counseling and linkages and referrals to counseling, safe housing, food and utility bill assistance, etc.
• Meet with clients in the office and in their homes, and provide transportation/accompaniment to court
and pertinent appointments.
• Assist clients in navigating the criminal justice system, including but not limited to: securing police
reports; providing accompaniment to court/trial; pursuing Protection from Abuse (PFA) orders, and
applying to the Victims Compensation Assistance Program (VCAP).
• Maintain high standards of service delivery, including but not limited to timely turnaround of referrals
(two business days or less), timely response to client concerns (same day whenever possible), and making
oneself available to program clients.
• Demonstrate a strengths-based, victim-centered, and trauma-informed approach to the work, accessing
additional training as needed.
• Communicate and coordinate with referral agencies to ensure wraparound care.
• Maintain client records and case notes in accordance with AVS program and DCJ policy.
• Provide reports as requested and required by funding sources and participate in program evaluations as
• Provide education/outreach to the community and stakeholders on issues faced by victims of crime.

Qualifications and Education Requirements

• Must possess a Bachelor’s Degree in human services, social work, or a related field.
• Must have a strong work ethic, a positive attitude, and a good sense of humor.
• Must express a basic belief that people can change in positive ways.
• Demonstrated ability and desire to offer marginalized individuals a high quality of service.
• Documented history of serving victims of crime preferred.
• Documented history of working with clients who have issues with clients impacted by mental health
and/or substance abuse issues preferred.
• Demonstrated knowledge of care issues related to aging, abuse, and trauma.
• Strong interpersonal, communication, organization, and writing skills are essential.
• Knowledge of and demonstrated skills in supportive counseling and building trust with clients.
• Computer literacy required (ability to compose and send emails, draft client case notes, use internet based database system, compose documents in Microsoft Word, and perform basic internet research)
• Ability to work independently and as the leader of a team
• Ability to multi-task and effectively manage work at different sites (in-office and off-site)


To apply – please submit your cover letter and resume r in the appropriate boxes below. If you are experiencing difficulty submitting your cover letter or resume, or have questions about the process, please contact us at